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Frequently Asked Questions

Do you treat exotic animals?

Currently, we specialise in feline and canine care. We do not currently offer services for exotic animals. We will inform our clients when we expand our services to include exotic animals.

Do you offer spaying or neutering services?

Yes, we offer spaying and neutering services. Appointments can be booked online through our website or app.

Does your hospital treat animals other than cats and dogs?

We currently focus exclusively on the care of cats and dogs.

Is it necessary to bring a pet carrier or leash for the pets during consultations?

Yes, it is required to bring a pet carrier or leash for the pets during consultations. If you choose to wait in our cat or dog waiting area, your pet must remain in its carrier or to be on leash unless you prefer to wait in your car.

What forms of payment do we accept?

We accept cash, online transfers, QR Pay, debit cards, and credit cards. We may offer additional payment options in the future.

Do you offer installment payments?

We currently do not offer installment payment plans. Full payment is required at the time of service.

Could you please disclose the primary procedures offered at PUSVMC?

We are happy to provide an estimated cost for specific procedures. Please contact our hospital for a detailed quotation.

How much is the consultation charge?

Our consultation fees are as follows:

  • Normal Consultation: RM 45
  • Emergency Consultation: RM 75 (inclusive registration fee)
Do I have to bring any existing medical history report of my pet?

We recommend bringing your pet’s complete medical history to your appointment for our veterinarian’s reference.

How to make an appointment?

You can schedule an appointment through our app or by visiting our hospital. We recommend using the app to avoid longer waiting time.

Can I choose the same vet for future appointments?

Yes, you can request to see the same veterinarian for future appointments. You can select your preferred veterinarian when booking through our app.

If my pet is on medication, where can it be boarded?

If your pet requires medication, our veterinarian may recommend hospitalization. For healthy pets, our boarding or hotel department can accommodate your needs.